Frequently Asked Questions
Everything you need to know about your Born in Stockholm experience.
Where do you ship from and what are the delivery times?
All orders are processed and shipped directly from our warehouse in Stockholm, Sweden. Domestic shipping typically takes 1-3 business days, while international delivery ranges from 3-7 business days depending on your location.
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be returned in their original condition, unworn, and with all tags attached. Please use our online portal to initiate a return request.
How do I know which size to choose?
Each product page features a detailed size guide tailored to that specific garment. We recommend comparing these measurements to a similar item you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Klarna, PayPal, and Apple Pay.
Are your materials sustainably sourced?
At Born in Stockholm, we are committed to conscious fashion. We prioritize high-quality, durable materials and work exclusively with manufacturers who adhere to ethical labor practices and environmental standards.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of order placement. Please contact our customer support team immediately for assistance.